FAQ

Why should I buy from The Wiggles Store?

We offer the largest selection of Wiggles products anywhere in the world. If you’re after the latest product releases by The Wiggles, you’ll find them at The Wiggles Store www.thewigglestore.com.au. We often have exclusives and ‘pre-order’ products unavailable elsewhere. We will also keep you up to date on The Wiggles Tours and other Events around Australia.

 

We are committed to excellence in all we do. You’ll experience exceptional customer service and after-sales support. If you are a regular online shopper, you’ll appreciate just how important this is (particularly if something goes wrong or you need help!). Be the first to know ‘what’s new’ and ‘what’s hot’ with The Wiggles. Subscribe at www.thewigglestore.com.au/subscribe.

How do I know if a product is in stock?

We use real time stock levels which means that if a product is listed as in stock you can be assured it’s physically in our warehouse ready to ship to you. We do not drop ship or mislead customers into thinking a product is in stock when it’s not. We offer ‘Pre-orders’ on products where we’re first to market and know the demand will be high from time-to-time. These products are clearly identified as ‘pre-orders’ and payment will be processed at time of ordering.

 

Here’s how to tell if a product on our website is in stock or not:

  • Out of stock: If an item is out of stock, you will not be able to add it to your shopping cart and you will see a note that the item is currently unavailable.
  • In stock: If you are able to add an item to your shopping cart, it means the product is physically in our warehouse ready to ship.
  • Pre-orders: On occasions we may have a product available for special pre-order. If this is the case, full details of the pre-order status and estimated shipping date are displayed on the product page underneath the Add To Cart button (highlighted in a blue box so you can’t miss it!) The pre-order status is also highlighted when viewing your shopping cart and at checkout, so you are fully aware of the status. If you include a pre-order product in your order, your complete order will be shipped around this date.

I am after a particular product that is not listed on your website or is out of stock

If you can’t find what you are looking for on our website, please contact us with the details and we’ll do our best to locate it for you support@thewigglestore.com.au.

How do I make a change to my order or add another product?

We are happy to make changes to your order prior to shipment: please contact us immediately with the full details. If your order has already been shipped, we are unable to make changes and our normal Returns Policy procedures apply.

How accurate are the product images, descriptions and sizes on your website?

We use the product information provided by the manufacturer, including images, description and sizing guide if applicable. All information provided is carefully scrutinised to ensure an accurate description and view of the product. Please note colours may appear slightly different on your computer screen depending on how your computer display settings are configured.

How much is shipping?

We offer two shipping methods; standard $8.95 & express $13.95 which are based on delivery timelines. On occasions we have free shipping promotions: please see Shipping & Delivery for more information.

When will I receive my order?

Delivery time depends on the shipping method you selected and your location. Please see Shipping & Delivery for more information. We ship from Sydney NSW.

 

Once the order has been dispatched, we can not provide more detail other than that provided by the tracking information that we send to you.

How do I track my order?

Please see the order update email you received on the date your order was shipped. This has your parcel tracking number, the delivery carrier used and a link on how to track your order. If you have deleted this email, please contact us at orders@thewigglestore.com.au to have it re-sent to you.

Do you ship outside of Australia?

Our Australian site www.thewigglestore.com.au currently only delivers Australia-wide. We also have a North American site that delivers to the USA and Canada www.thewigglestore.com.

How do I arrange for a gift order to be sent without an invoice?

Invoices are sent via email to the Purchaser. A picking slip without pricing accompanies the order.

Can you do split shipments?

We are unable to do split shipments for single orders. Each order is sent in one shipment to the shipping address. If you require items to be sent to two different addresses or a split shipment, please place two separate orders. Orders which contain a special pre-order product are sent in one shipment once the pre-ordered item arrives.

Do you accept returns?

Yes, we want you to be happy with your purchase so will gladly accept refund on ‘as new’ products if you change your mind. Please see our Returns Policy for more information.

What if my product does not work?

The Wiggles Store is committed to supplying quality products. If you believe you have a faulty or damaged product, please notify us as soon as it is apparent. You can return a faulty or damaged product purchased online for repair or replacement. Please see our Faulty or Damaged Returns Policy.

Do you price match?

We do not offer price matching as a rule as the market price can fluctuate over time due to many variables. We run our own promotions and free shipping from time-to-time. Factors including delivery charges, availability and The Wiggles Store’s Gift with Purchase programs should all be taken into account when comparing prices. We are always open to your feedback. If you think there is a discrepancy we should be aware of, we appreciate you taking the time to communicate with us at support@thewigglestore.com.au.

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