Shipping & Delivery

We dispatch Nationally each business day! Our packing team takes great pride in sending out orders quickly and efficiently. Dispatch timeframes vary depending on the shipping option you have chosen. Our warehouse in located in Sydney, NSW

Delivery Options are:

Standard Delivery: $8.95

  • Dispatched daily on business days.
  • Send with Australia Post
  • The estimated delivery time from dispatch of your order is 2-5 business days for most locations. We ship from Sydney NSW.
  • You will receive an order dispatch email notification and tracking number.
  • A delivery confirmation email will also be sent.
  • Parcels are sent with Authority to Leave or Safe Drop.
     

Express Delivery: $13.95

  • Dispatched daily on business days.
  • Send with Australia Post
  • Order by 12pm (Sydney time) weekdays for same business day dispatch. The estimated delivery time from dispatch of your order is 1-2 business days for most locations. We ship from Sydney NSW.
  • Please add 2 days for Express Delivery to WA, SA or NT
  • You will receive an order dispatch email notification and tracking number.
  • A delivery confirmation email will also be sent.
  • Parcels are sent with Authority to Leave or Safe Drop.
     

Please note: delays as a result of carriers are out of our control. Please track your order via your tracking email

Delivery Information

Order Dispatch:

Our packing team takes great pride in sending out orders quickly and efficiently. Dispatch time frames vary depending on the shipping option you have chosen (please see above section for details). ‘Dispatched’ is basically another word for shipped and means that your order has left our warehouse. You will receive an order update email from us on the date of dispatch, advising you that your order has been shipped by us today. This will include the name of the delivery carrier, the parcel tracking number and a link on how to track your order

Delivery Time:

Delivery time (after dispatch) is the time it takes the delivery carrier to deliver your order once we have given it to them. This is also known as ‘delivery transit time’ and are the estimates provided by our delivery carriers. Most orders are delivered within their stated time guides. Please note The Wiggles Store is unable to accept responsibility or provide compensation for delivery carrier delays or errors.

Delivery Address:

We use Australia Post and couriers to deliver Australian orders. A street address is required for courier deliveries and we may request this if one has not been provided at checkout. For cities, towns and metro areas please use a street address. For regional and remote areas which are obviously not serviced by couriers, a post office box address is fine to use. Double check that the shipping address you have provided is correct to minimise any potential delivery delays and to avoid parcels being returned to us as undeliverable.

Delivery Tracking:

We will email your order tracking number on the date of dispatch, together with a link on how to track your order. If your parcel has not arrived as expected, please refer to this email and link for full information. If you have deleted this email, please contact us to have it resent to you. The most common reason for orders not arriving as expected is due to misplaced or lost delivery calling cards (the parcel is usually awaiting collection at the post office or with the courier depot waiting for your phone call to rearrange delivery). If you are still unable to locate your parcel after following the instructions in the tracking link, please contact us at orders@thewigglestore.com.au for assistance at least one day after the full delivery time estimate has elapsed. For more information see Tracking Your Order

If Not Home For Delivery:

Parcels are either signed for, left for “safe drop” on the premises at the drivers discretion or a card is left by the driver with next step instructions.

Delivery Instructions & Authority To Leave:

If you have any delivery instructions or wish to give Authority To Leave your parcel if not home, please write clear details in the order notes area at checkout. Your instructions will then be passed onto the delivery carrier. Default instructions for Australia Post are Authority to Leave.

Free Shipping Promotions:

Occasionally we have free shipping promotions or offers. If your order qualifies for free shipping, this option will appear at checkout. Please select the Free Shipping option and no delivery cost will be charged. Free Shipping promotions are not applicable to orders under $100 and are for Standard Shipping only. In the event an item from an order that received free shipping is returned for store credit, the Standard Delivery shipping cost is automatically deducted from the store credit amount.

Return To Sender Parcels:

If a parcel is returned to us as undeliverable – whether due to incorrect address details, non-response to delivery calling cards or failure to track parcels etc – an additional shipping and handling fee of $10 applies plus additional shipping fees to have it resent.

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